Terms of Use

1. Your agreement with us

Closer is operated by Chak Kwan Lai ("we," "us," or "our"). These Terms govern your use of the Closer application and related services. By using Closer, you agree to these Terms. If you do not agree, do not use the service.

You must be legally able to agree to these Terms. If local law requires a parent or guardian to consent to your use, obtain that consent before using Closer. Follow the app's applicable age rating and choose content appropriate for everyone participating.

2. Using Closer

Closer provides conversation prompts, question decks, and guided connection activities for personal use. The app includes free categories and Connection Journey activities. A paid subscription unlocks the premium question categories shown on the purchase screen. Journey progress is stored on your device; Closer does not provide a personal account or cloud synchronization of that progress.

Participation is voluntary. You may skip any question or stop an activity. Respect other participants' boundaries, consent, and privacy. Do not pressure anyone to answer, or record or share their responses without permission.

Closer is for conversation and general reflection. It does not provide therapy, medical advice, diagnosis, or professional counseling, and does not promise a particular relationship or wellbeing outcome.

3. Permission to use the app

Subject to these Terms and applicable store rules, you may use Closer for your personal, non-commercial purposes. Closer's software, original prompts, artwork, and branding belong to us or our licensors. You receive permission to use them, not ownership.

You may use sharing features we provide for personal sharing. Otherwise, do not sell, republish, or commercially distribute our content without permission. This does not restrict uses that applicable law permits.

Do not use Closer unlawfully, harass others, bypass paid access, interfere with the service, or attempt unauthorized access to its systems. Restrictions on modifying or reverse engineering the app apply only to the extent permitted by law.

4. Subscriptions and purchases

Closer offers an automatically renewing monthly subscription for premium question categories. The purchase screen displays the localized price and billing period, and the app store asks you to confirm before charging your store account. The amount and any offer shown by the store at confirmation apply to your purchase.

Subscriptions renew automatically until canceled through your store account. The relevant store bills the payment method associated with that account. No free trial is promised by these Terms; if the store explicitly offers a trial, its displayed eligibility, duration, renewal price, and cancellation deadline apply.

Closer uses RevenueCat to verify subscription access. A successful payment must be associated with an active premium entitlement to unlock content. To recover an existing subscription, use Restore on the purchase screen with the store account used for the purchase. An internet connection may be required to load offers, purchase, restore, or verify premium access. Contact support if a completed purchase does not unlock content.

Any future price changes will follow applicable law and store requirements, including notice or consent where required. Your checkout and subscription settings show the terms that apply to your purchase.

5. Cancellation and refunds

Manage or cancel a subscription through the store account used to purchase it. Deleting Closer or stopping use of the app does not cancel a subscription.

• Apple: Open Settings, tap your name, then Subscriptions and select Closer. For a trial you do not want to renew, Apple advises canceling at least 24 hours before it ends. See Apple's cancellation instructions.
• Google Play: Open your subscriptions in Google Play, select Closer, and follow the cancellation steps. Cancel before the trial expires to avoid the subscription charge. See Google Play's cancellation instructions.

Access after cancellation is governed by the store's rules and your purchase terms. Paid access generally continues through the paid period; trial access may end when canceled. Refund requests are handled under the relevant store's policies and applicable law. Nothing here removes a refund or cancellation right you have by law.

6. Privacy and your information

Our separate Privacy Policy describes how personal information is handled. These Terms do not replace that policy or constitute consent to optional data collection. Respect other people's personal information when using Closer and any sharing features.

7. Availability and changes

We may update Closer to improve features, fix issues, or meet legal or technical requirements. We cannot promise uninterrupted access or compatibility with every device. Keep your app and device software up to date.

We may restrict access for material violations of these Terms or to address security risks, with notice and an opportunity to resolve the issue where appropriate. If a change or discontinuation affects paid access, applicable consumer rights and store refund rules still apply. Losing app access does not itself cancel store billing.

8. Responsibility and consumer rights

To the extent permitted by law, Closer is provided as available without guarantees of uninterrupted operation or particular results. You remain responsible for your choices, conversations, and how you use the prompts.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of Closer. No provision excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or other conduct protected by mandatory law. Your statutory consumer rights remain unaffected.

9. App store terms

Your use of the App Store or Google Play is also subject to that store's applicable terms. For an iOS app supplied under Apple's standard license, the Apple Standard End User License Agreement applies to the app license. These Terms describe the Closer service and do not replace that license or override mandatory store rules.

10. Updates to these Terms

We may revise these Terms. We will post the updated version and effective date and provide notice of material changes when required. Where required by law, we will seek your consent before changes take effect. Changes do not remove rights that have already accrued.

11. Questions and disputes

Please contact us if you have a concern so we can try to resolve it. These Terms do not require binding arbitration or waive your right to bring a claim in a court available to you under applicable law. Mandatory consumer protections in your country of residence continue to apply.

12. Contact

Operator: Chak Kwan Lai
Support email: reganlai12@gmail.com